SHIPPING & DELIVERY
- When will our items be shipped?
To estimate when you can expect your order, please refer to the timeframe below.
In addition, if your order is personalized and/or needs adjustment, it may take a few days for our designer to create a complete art file. Design time will depend on adjustment (more or less, easy or difficult) can be from 1-5 days or more.
ESTIMATED TIME (Production + Shipping time )
|Product||United Kingdom||Other countries|
|Rug||12 – 22 days||12 – 22 days|
- The above timeframe is only applied for orders to the United Kingdom with standard shipping method (“days” here is “business days“)
- The majority of our orders are processed and shipped within the timeframe we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery timeframe.
- Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may be delayed a little bit.
- Holiday shipping: Due to certain United Kingdom and International Holidays, especially in peak seasons, orders may take longer to ship out.. We’re so sorry for this inconvenience and hope that you can understand for us.
- International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
- How to Check/Track order status?
– If your order has been shipped out, a Tracking Number will be sent to you via email.
-You can track your order via the following link: https://www.17track.net/en.
– Contact Our Customer Service at: [email protected] if you have any doubts referring to your orders.
- I never received my package, what should I do?
Many times your package will be sitting at the local post office due or there was a missed delivery attempt.
For United Kingdom orders, if a package has not been successfully delivered and it has been more than 30 days since the order was placed and tracking data is showing, you can request a refund or make a request to have the order be re-sent. If it has been less than 30 days and tracking data is showing, please patiently wait until the package has a chance to arrive.
For international orders, if a package has not been successfully delivered and it has been more than 30 days and tracking data is showing we will replace or refund these orders.
If your item has not arrived within the time frame, contact Our Customer Service at: [email protected] and we will do our best to help you!
- How much is shipping?
Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method.
Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.
- International buyers – What about customs? Will I be charged for duties or customs when my package arrives in my country?
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer’s responsibility.Please check with your country’s customs office to determine what these additional costs will be